SHIPPING & RETURNS
This rule applies to everyone in the United States. All mealworms will be shipped from Monday to Thursday using fast and free USPS Priority Mail shipping. Approximate delivery time is between 1-3 days. Orders placed before 2:30 PM EST is the last time to get your mealworms shipped on the same day. Orders placed after 2:30 PM EST on Monday to Wednesday will be shipped the next day. If you order after 2:30 PM EST on Thursday till Sunday night, your mealworms will be shipped the following Monday.
For residents around the Tampa Bay region, special one day shipping will apply (due to location proximity).
RETURN & EXCHANGE POLICY
If the temperature of your local area is below 50° F or above 80°F, please select “yes” on the hold for pickup option. It is also a good idea to select "yes" on the hold for pickup option if you cannot pick up the mealworms as soon as it is delivered. Mealworms cannot tolerate hot or cold temperatures, which means that having them sit in the mailbox or porch for a long time could lead to dead worms. Every shipment will contain 15% of extra mealworms to account for any dead mealworms upon arrival. Should there be more than 15% mealworms dead upon arrival, please take a photo and send it to us within 24 hours of receiving the package. Depending on the number of dead mealworms, we will provide you with either a refund or reorder. Our mealworms have a live guarantee policy when being held for pickup or delivered in temperatures between 50°F and 80°F.
Live Delivery cannot be guaranteed if you selected "no" on the hold for pickup option when your local temperature is below 50°F or above 80°F.